Customer Billing

Responsibilities

Contact


 Until further notice, the Customer Service lobby will be closed and our customer support staff will be working remotely. We are asking that if you have a non-urgent question or issue that you contact us by email.

Nassau-Amelia Utilities:
billing@nassaucountyfl.com
5185 S. Fletcher Ave, Unit 5
Fernandina Beach, FL 32034
904-530-6903

For Nassau-Amelia Utilities emergency service call the customer service line (904)-530-6030, and follow the prompts

Rescue Billing:

rescuebilling@nassaucountyfl.com
96135 Nassau Place, Suite 2
Yulee, FL 32097
904-530-6475
 ​
The World Health Organization has suggested using “contactless” payments instead of​ cash. See the list below for  the options  for making your payments.
Email

Hours


Monday - Friday
8:00 am - 5:00 pm

Customer Billing is a division of the Office of Management & Budget. Staff is responsible for billing, collecting payments and assisting the following customers:

  • Rescue Customers

    -Call 904-530-6475 for billing assistance
  • Businesses with Potential Small Quantity Hazardous Waste Generators

  • Nassau Amelia Utilities

    Water & Sewer Customers-Call 904-530-6030 for assistance

Nassau Amelia Utilities Payments:


 By Mail (Checks or Money Orders-Payable to Nassau Amelia Utilities):

   

Nassau Amelia Utilities
     P. O. Box 1905
     Lake City, FL  32056

       


In Person (Bill must accompany payment):


      Nassau Amelia Utilities
  

    

5185 S. Fletcher Ave, Unit 5
      Fernandina Beach, FL 3203

4
  

   
  Online:

 RESCUE BILLING PAYMENTS:

By Mail (Checks or Money Orders-Payable to Nassau County Board of County Commissioners):

    Nassau Co BOCC - Rescue Billing Dept.
    96135 Nassau Place, Suite 2

    Yulee, FL 32097

In Person (Bill must accompany payment):

    James S. Page Governmental Complex - OMB
    96135 Nassau Place, Suite 2
    Yulee, FL 32097

Online:
    

Pay Here
 
Medical Records
Medical records are not considered “Public Records”. Medical records are confidential and are protected by Federal Privacy Laws. Persons requesting copies of medical records must provide proof of identification and sign a release of Medical Information. In accordance with Florida Administrative Code 64B8-10.003, Costs of reproducing copies of medical records shall be as follows:

    1. For the first 25 pages, the cost shall be $1 per page. 
    2. For each page in excess of 25 pages the cost shall be .25¢. 
    3. Special kinds of medical records shall be the actual cost. The phrase “actual 
        cost” means the cost of the material and supplies used to duplicate the
        record as well as the labor costs and overhead costs associated with such
        duplication.

Notice of Privacy Practices

Insurance Information Form