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Customer Billing
Responsibilities
Contact
Until further notice, the Customer Service lobby will be closed and our customer support staff will be working remotely. We are asking that if you have a non-urgent question or issue that you contact us by email.
Nassau Amelia Utilities: billing@nassaucountyfl.com
Rescue Billing: rescuebilling@nassaucountyfl.com
For those who are unable to email, our customer service lines will be monitored for messages. For Nassau Amelia Utilities emergency service, continue to use our Customer Service line (904) 530-6030, and follow the prompts.
The World Health Organization has suggested using “contactless” payments instead of cash. See the list below for the options for making your payments.
The World Health Organization has suggested using “contactless” payments instead of cash. See the list below for the options for making your payments.
96135 Nassau Pl., Suite 2
Yulee, FL 32097
Ph: (904) 530-6475
Fx: (904) 530-6903
Hours
Monday - Friday
8:00 am - 5:00 pm
Customer Billing is a division of the Office of Management & Budget. Staff is responsible for billing, collecting payments and assisting the following customers:
Rescue Customers
-Call 904-530-6475 for billing assistance- Businesses with Potential Small Quantity Hazardous Waste Generators
Nassau Amelia Utilities
Water & Sewer Customers-Call 904-530-6030 for assistance
Nassau Amelia Utilities Payments:
By Mail (Checks or Money Orders-Payable to Nassau Amelia Utilities):
Nassau Amelia Utilities
P. O. Box 1905
Lake City, FL 32056
In Person (Bill must accompany payment):
Nassau Amelia Utilities
5185 S. Fletcher Ave, Unit 5
Fernandina Beach, FL 3203
4
Online:
RESCUE BILLING PAYMENTS:
By Mail (Checks or Money Orders-Payable to Nassau County Board of County Commissioners):
By Mail (Checks or Money Orders-Payable to Nassau County Board of County Commissioners):
Nassau Co BOCC - Rescue Billing Dept.
96135 Nassau Place, Suite 2
Yulee, FL 32097
In Person (Bill must accompany payment):
James S. Page Governmental Complex - OMB
96135 Nassau Place, Suite 2
Yulee, FL 32097
Online:
Pay Here Medical Records
Medical records are not considered “Public Records”. Medical records are confidential and are protected by Federal Privacy Laws. Persons requesting copies of medical records must provide proof of identification and sign a release of Medical Information. In accordance with Florida Administrative Code 64B8-10.003, Costs of reproducing copies of medical records shall be as follows:
1. For the first 25 pages, the cost shall be $1 per page.
2. For each page in excess of 25 pages the cost shall be .25¢.
3. Special kinds of medical records shall be the actual cost. The phrase “actual
cost” means the cost of the material and supplies used to duplicate the
record as well as the labor costs and overhead costs associated with such
duplication.
Notice of Privacy Practices
Insurance Information Form
2. For each page in excess of 25 pages the cost shall be .25¢.
3. Special kinds of medical records shall be the actual cost. The phrase “actual
cost” means the cost of the material and supplies used to duplicate the
record as well as the labor costs and overhead costs associated with such
duplication.
Notice of Privacy Practices
Insurance Information Form